About APG
APG has been in business since 1969 representing a variety of office furniture manufacturers, and is one of the largest Herman Miller Certified Network dealers. APG has offices and showrooms in Cincinnati, Dayton, Cleveland, Akron Ohio and Memphis Tennessee. Our experienced staff provides space planning, design, project management services and product solutions to help our customers meet their business objectives. Other services include — but are not limited to — warehousing and installation, asset management, financing/leasing options, custom built furniture, recycling and refurbishing services and state-of-the-art upholstery cleaning and protection products.
APG’s customer philosophy is simple: "Be the best", "Just do it Right" and "Take care of your customers". We achieve this by combining our vast resources with our years of workplace knowledge, so we deliver results on time, within budget and hassle-free.
+ Take Care of your Customers
APG is a Single Source Provider for our clients. This encompasses designing, planning, managing, installing, and implementing projects from conceptual design to completion. Our Sales, Design and Project Management team provides you, our customer, with the attention to detail that assures you that your project will be handled with appropriate documentation and efficiency. Our team serves as an extension of your staff.
+ Just Do it Right
For over 40 years, APG has been providing solutions for companies throughout the United States. We have the experience and capabilities that will save you time and money. Each project “begins with the end in mind.” This philosophy is evident in each step that is taken, ensuring that our customers are completely satisfied with their new work environment.
Project team
Our Sales and Design Team consult with each customer to make certain they are getting what they want, on time, and in budget.
Purchasing team
Our Purchasing Team processes and audits the customer’s order and will track it with the manufacturer.
Installation team
Our Installation Team coordinates all schedules to meet delivery expectations. APG’s experienced team of certified installers deliver and install the project exactly as planned.
Customer Satisfaction Manager (CSM)
Our CSM contacts the customer after the project has been installed to clear up any open issues that may have occurred. The CSM visits the site and performs a detailed walk-through to make sure everything is installed per APG’s high standards.
APG Customer Satisfaction Survey
After the project is completed, our Customer Satisfaction Manager sends the customer a Customer Satisfaction Survey via e-mail.
+ Be The Best
With APG representing over 200 different manufacturers, we are focused on providing the right product for the right solutions. Our clients have achieved their business results by maximizing the use of key business resources implemented through APG’s solutions. Because of this, APG is a leader in Customer Satisfaction. We go above and beyond the rest of the competition to make sure that our client’s wants and needs are not only met but exceeded.
