Herman Miller Certified
Network Dealer

APG is a member of Herman Miller’s Certified Dealer Network which means we can manage furniture purchases and services for all of our customer’s locations. Every member dealer must achieve certification from Herman Miller with specific performance criteria that must be met. Through this stringent certification program, our customers can be assured that each network dealer meets APG’s high standards of performance and service. Certification is on-going and dealers are reevaluated each year to ensure continuous improvement and superior levels of customer satisfaction.

Herman Miller’s Certification Program

Assessment of dealer’s service capability.

• If the dealer has the required capabilities and is providing good service, the process moves on to the certification phase.

Certification

• Help dealer build competency in a full range of furniture-related services
• Put in place the operational programs and technological tools that connect members and ensure consistent processes

APG utilizes Herman Miller’s ServiceNet program to make sure our customers receive consistent, high-quality, furniture related services at all its locations. This program, in which all Certified Dealer Network members participate, uses a web-based tool to control all aspects of the project.

The ServiceNet Tool:

• Works with other certified dealers across the county in a collaborative fashion
• Requests, negotiates, and/or approves cost quotes and authorizes work to be performed—all online
• Has project-tracking capability and accurate and timely status reports
• Reduces paperwork and shortens cycle times, and that’s good for everyone

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